Last updated: November 2026
We want you to love your Mariq jewellery. If something is not right, you can return or exchange it within 15 days of delivery.
Conditions for return
- The item must be unused, undamaged and in its original packaging.
- The return request must be made within 15 days of receiving the order.
- Earrings and nose pins cannot be returned for hygiene reasons, unless they arrive damaged or incorrect.
- Items bought on sale or as gifts with purchase may not be eligible for a refund, but can be exchanged.
Damaged or wrong item
If you receive a damaged or wrong item, please contact us within 15 days of delivery with your order number and clear photos. We will replace it or refund you at no extra cost.
How to request a return or exchange
- Message us on WhatsApp at 0309 7717623 or email info@mariq.com.pk with your order number and the reason for return.
- We will confirm and share the return address.
- Send the item back securely packed. Return delivery charges are paid by the customer, except for damaged or wrong items.
Refunds
Once we receive and check the returned item, we will process your refund to your bank account, Easypaisa or JazzCash within 5–7 working days. Original delivery charges are non-refundable.