FAQ
How can we help?
Answers to the most common questions about orders, delivery, payments and returns.
Orders & Delivery
Choose your piece, select any options (such as colour or size), add it to your cart and go to checkout. Enter your name, phone number and delivery address, choose a payment method and place your order. We will confirm your order with you before it is dispatched.
Yes, we deliver to cities all across Pakistan.
Delivery is free all over Pakistan on orders of Rs. 5,000 or more. For orders below Rs. 5,000, delivery is Rs. 250 within Lahore and Rs. 300 for all other cities.
Delivery time depends on your city. We will share the expected delivery time with you when we confirm your order.
Yes, as long as it has not been dispatched yet. Please contact us with your order number as soon as possible.
Payments
You can pay with Cash on Delivery, Bank Transfer, Easypaisa or JazzCash.
Please send your payment screenshot along with your order number on WhatsApp at 0309 7717623. Your order will be confirmed and dispatched once we have verified the payment.
Returns & Exchanges
You can return or exchange an item within 15 days of delivery. The item should be unused and in its original packaging.
Contact us within 15 days of delivery with your order number and the item you would like to return or exchange, and we will guide you through the next steps.
We are sorry if that happens. Please contact us within 15 days of delivery with your order number and a photo of the item, and we will sort it out for you.
Jewellery Care
Keep your jewellery away from water, perfume and lotions, and put it on after you have finished getting ready. Store each piece separately in a dry pouch or box so it stays scratch-free.
Absolutely. Our bracelets, earrings and neckpieces make lovely gifts for birthdays, Eid and every special moment.
Still have a question?
We are happy to help. Send us a message and we will get back to you.